International Orders
• The international orders will be shipped within 24 hours right after an order is placed.
• The accepted payment methods for international orders are credit card and bank transfer. The bank transfer should be done within 3 days for a valid order and it is a must to add the order number.
• Pay in monthly installments option is not available for international orders.
• The shipping cost will be calculated due to the selected shipping address and will be displayed on checkout page. In case of cancelling the order or returning the item(s) and package getting lost in transit, the shipping costs are nonrefundable and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer.
• Since it depends on the distance between Turkey and the destination country and also the shipping company’s delivery policy, it may take up to 5 business days with DHL/Fedex
• Orders can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section.
• Since we send shipments DDU, extra tax fees may be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order.
• Customs Offices demand us to denote the value of the order on the package. We also want to inform our customers that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.
• To be eligible for a return/exchange, the item(s) must be unused and in the same condition that the customer has received them. The item(s) must be in the original packaging. The package must be unharmed.
• If the item(s) is(are) eligible for a return/exchange, the customer should contact our customer care line or send an email to [email protected]
• The customer must fill in the return/exchange form at the bottom of the invoice and send the product together with the invoice to the address written below.
- Product(s) can be returned/exchanged within 14 working days.
Customer ordering internationally, product fee is paid to our customer after taxes, shipping costs extra fees are deducted
| TAMONLİNE BİLİŞİM TEKSTİL SANAYİ VE DIŞ TİC. LDT. ŞTİ |
| DUMLUPINAR MAH. ZİYA PAŞA SK (Göksu SK). NO: 4 A PENDİK/ İSTANBUL/TURKEY
|
| +90 (531) 540 04 43 |
• The item will be inspected by our Quality Control Department as soon as it arrives in return/exchange address.
• If the return/exchange is approved, the refund will be issued to the customer’s original method of payment within 5 week days of approval. Legal fees, taxes or other expenses will be deducted from the refund, if there any.
• The customers who paid via bank transfer, should add their bank account information in the return/exchange form in order to get the refund.
• For international refunds, it may take up to 14 days according to the method of payment and bank transfer policies.
